Support
Contact Oneiros support
For account access, billing questions, privacy requests, export, account deletion, or general app support, contact the Oneiros support inbox.
Write to us
How can we help?
Tell us what happened and include the email connected to your Oneiros account when possible. We’ll reply to the address you enter below.
Account & billing
Sign-in, purchases, renewals
Use support for sign-in trouble, restore issues, billing questions, and paid plan problems across Free, Premium, and Deeper.
Privacy & data
Export, data deletion, account deletion
You can request export, correction, restriction, account deletion, or data deletion by emailing support@oneirosjournal.com.
Technical support
Help us help you faster
Include the email linked to your account, your device, and a short description of what happened if you are reporting a bug or access issue.
1. What to email us about
- Email support for billing questions, restore problems, subscription access, and store-purchase issues.
- Email support for privacy questions, export requests, restriction requests, account deletion, or data deletion.
- Email support for sign-in trouble, locked-out access, or technical issues inside the app.
2. In-app routes
Signed-in users can also open Oneiros and use the Contact screen from the app menu. If you are locked out or having trouble signing in, use the login support option in the app or email us directly.
3. Data and deletion requests
For export, account deletion, or data deletion requests, please contact support@oneirosjournal.com from the email address connected to your Oneiros account when possible. This helps us verify the request safely.
4. Safety boundary
Oneiros support cannot provide therapy, diagnosis, medical care, mental health treatment, or crisis support. If you may harm yourself or someone else, feel in immediate danger, or need urgent help, contact local emergency services or a trusted crisis, medical, or mental health professional now.